**Return Policy for tvinzi.com**

**Last Updated: 06/10/2024**

At tvinzi.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return policy below.

**1. Eligibility for Returns**
You may return products within 48 Hours of receiving your order, provided they meet the following conditions:
- Products must be unused, unopened, and in their original packaging.
- Items purchased on sale or clearance are non-returnable.

**2. How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our customer service team at info@tvinzi.com with your order number and reason for the return.
2. We will provide you with a Return Authorization Number and return shipping instructions.

**3. Return Shipping**
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over 25000.

**4. Refund Process**
Once we receive your returned item and verify its condition, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.

**5. Exchanges**
If you wish to exchange a product for a different item, please follow the return process above and place a new order for the desired item.

**6. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us within 48 Hours of receipt. We will provide a replacement.

**7. Contact Us**
If you have any questions or need assistance with your return, please contact our customer service team at info@tvinzi.com or 8451083212.